Accessibility Statement

Our website accessibility policy's aims and achievements, and how to report problems or request information in another format.

This statement applies to pulboroughparishcouncil.gov.uk

This website is run by Pulborough Parish Council. We want as many people as possible to be able to use it. For example, this means you should be able to:

• change colours, contrast levels, and fonts
• modify the line height or spacing of text
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader

We have also attempted to make the website text as simple as possible to be understood.

AbilityNet has advice on making devices easier for people with a disability to use so that you can:

• make your mouse easier to use
• use your keyboard instead of a mouse
• make your device talk to you
• talk to your device
• make text larger
• change your colours
• magnify the screen.

How accessible this website is

We know some parts of this website aren't fully accessible as:

• some of our online forms are difficult to navigate using just a keyboard
• many of our documents aren’t fully accessible to screen readers

What to do if you can’t access parts of this website

If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille, please contact us.

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact us.

If you wish to make a formal complaint, please contact the Clerk on clerk@pulboroughparishcouncil.gov.uk.

Enforcement procedure

If you have made a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Pulborough Parish Council is committed to making its website accessible, in accordance with the accessibility regulations.

Due to the non-compliance issues listed below, this website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Content that’s not within the scope of the regulations

The content listed below is non-accessible as we are not required to:

• make documents published before 23 September 2018 accessible, unless they are essential to access a service
• make reproductions of heritage documents accessible
• make online maps accessible
• add transcripts to audio files at Level A/AA.

Non-accessible content

Non-compliance with the accessibility regulations includes the following:

1.   Issues with images

Some images don’t yet have a text alternative (alt text), so the information in them isn’t available to people using a screen reader. This fails WCAG 2.1 success criterion 1.1.1. When we publish new content we try to make sure any images used meet accessibility standards.

Some images contain text, so people with dyslexia or those using a screen reader will not be able to read the information. This fails WCAG success criterion 1.4.5. We plan to review where these images are used to reduce their use as much as possible. Where they remain, we will ensure any text in the image is given in the alt text.

2. Issues with documents

Many of our PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This fails WCAG 2.1 success criterion 4.1.2.

• Some of our resource documents, such as posters, are designed to be downloaded and printed, so these may not be fully accessible.
• Some documents that are essential to providing our services, such as forms published as Word documents, may not yet be accessible. We are working through these to create HTML pages and accessible documents.
• Some of the documents we link to are owned by third parties and may not be accessible.

Accessibility regulations don’t require us to fix PDFs or other documents that we own and published before 23 September 2018 unless they’re essential to providing our services. If you need information in another format, please contact us.

What we’re doing to improve accessibility

We have worked to resolve all identified accessibility issues which are within our control. Our services are also working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.